If you require further assistance editing or updating Matrix content, please submit a 'Request training or support' form on the Digital and Creative Services website.
There has been a recent increase in intermittent access problems experienced by Matrix users. This is due to a combination of system, IT and security factors.
Upon receipt of your request, Digital and Creative Services may address access problems on an individual basis.
Or if current system issues prevent us from restoring your access, we may ask you to submit your requested changes to us, so that DCS can complete them on your behalf.
All incoming requests will be assessed based on University marketing priorities and team capacity within DCS.
We will reply to your request as soon as possible.
The information on the remainder of this web page relates to standard operating procedures. We will revert to these procedures once user access can be efficiently and reliable granted again.
To access the MySource Matrix editing interfaces you will need to use the University Pheme authentication service.
This means you will need to use your staff or student number as your user identification, and your Pheme password to authenticate your login.
The common format for MySource Matrix user names and passwords is:
All current UWA staff and students have Pheme accounts. However, to use the associated username and password, you will need to activate your Pheme account.
Non University contractors or visitors who do not have a staff or student Pheme account, but who are required to edit UWA MySource Matrix web pages must fill in a commencement of non-University staff form:
Internet Explorer is the preferred browser for use with MySource Matrix. Firefox, Chrome, Safari and related browsers can also be used.
You will need a Java Runtime Environment (JRE) version of 1.4.2_12 or greater to run the asset map in MySource Matrix.
To test your version of the JRE, log in to the edit interface and click the vertical, purple bar, running down the left-hand side of the screen. A correctly displayed asset map should look something like this:
There are four main user roles in MySource Matrix, based on responsibilities and activities. As a MySource Matrix user, you may have more than one role.